You will be required to:

• Provide field operation and/or support of delivered aircraft.
• Coordinate the development of routine troubleshooting procedures to isolate equipment problems not detected by tactical diagnostics/documentation.
• Document field site activities.
• Provide interpretation of technical documents.
• Provide specialized on-the-job training to customers.
• Develop and provide solutions to a wide variety of technically complex problems.
• Participate on core selling process customer team.
• Perform business activities and maintain the administrative functions of a field office.
• Guide others.
• Work under general direction

Major tasks – you will be required to:

• Be knowledgeable on Boeing products i.e. 737, 747 and 777 aircraft.
• Have hands-on experience with these products, i.e. troubleshooting, resolving problems in field.
• Coordinate the development of routine troubleshooting procedures by using established processes and communicating with functional organizations (e.g. engineering, program office, customer) to isolate equipment problems not detected by tactical diagnostics/documentation.
• Develop relationships with immediate customers and their senior leadership by communicating and understanding their needs, expectations, and requirements, soliciting customer feedback, and taking action to ensure customer satisfaction with the company's products and service.
• Provide assistance with the interpretation of technical documents (e.g. orders, manuals, maintenance manuals, operating procedures, drawings, interactive electronic technical manual) by communicating with operators/maintainers to ensure the intent and purpose of the documentation is understood and followed.
• Document field site activities by preparing and transmitting reports (e.g. customer/site activity, technical/operational data, problems, publication change requests, continuous process improvement data) to provide status of product/customer issues and developments.
• Develop and provide solutions to a wide variety of technically complex problems without assistance.
• Be able and willing to support customers AOG requirements by coordinating with customers as well as home business units until resolution is defined.
• Remain conversant with the aircraft spares market to support customers’ needs as well as supporting home spares business units’ sales.
• Have good writing and communicating skills to support the daily technical issues, technical seminars and leadership meetings.
• Have a desire to learn new products and technology that customers will be using in future.
• Have good computer skills (software and hardware) to support current and future aircraft maintenance.
• Able to work in a team environment, share technical expertise and learn from representatives.

Additional tasks – you will be required to:

• Monitor and report customer information (e.g. business developments, key personnel changes, business opportunities) that could be used in the marketing and sales of Boeing products and services.
• Perform business activities by using established company/field service policies and procedures to support field service business processes.
• Provide specialized on-the-job training to the operators/maintainers by explaining theory of operations and demonstrating basic operating, maintenance, servicing procedures, and troubleshooting techniques, and by using special tools and equipment to supplement formal training.

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