Our client, a multinational company in communication networking is currently seeking to recruit a, High Touch Operations Manager (HTOM)Your duties will include but not limited toAct as customer's strategic support consultant for premier account and as HTOM lead for multi-HTOM accountsFormulate continual improvement strategies to optimize customer's perceptions of service and supportLeads major internal high visibility projects that have significant impact to the organization around improvements in customer satisfaction, operational efficiency or cost reductionHandles one-off critical network incidents as requiredManagesproject manages high profile critical technical and political issues both within the customer's organization and throughout the company internal escalation chainUnderstand customer's current and future ITnetworking strategy. Understand how they use their network for competitive advantage. Has a seat-at-the-table as strategy is being developed for a customerEnsure that the company support structure scales to deliver superior customer satisfaction today and tomorrowBuild consistent relationships with key Operations and support decision makers within customer base and advise on future direction of companycustomer post-sales support relationshipWork closely with SDE, SSM, SAM, AM and Advanced Services Management to make recommendations on correct service levels, contracts and Advanced ServicesWorks independently acting as lead HTOM representative into the accountMay work remotely or on-site with customerIndependently determines methods and procedures on new assignmentsMay provide guidance to lower level HTOM personnel and be asked by the manager to provide input on more junior HTOM's performanceProactively assesses customer issues, needs and program implementationDevelop, maintain and improve complex, cross-functional support relationship with customer. Demonstrates direct influence over direction of RM organizationprogramDevelop, own and manage portions of organizationprogram, Ability to work as a team, member in a cross-functional matrix environment., Excellent presentation and communication skills., Command of customer's environment (economic, political, cultural), Understand customer's current and future ITnetworking strategyUnderstand how they use their network for competitive advantage. Has a seat-at-the-table as strategy is being developed for a customer. Ensure that company's support structure scales to deliver superior customer satisfaction today and tomorrowBuild consistent relationships with key Operations and support decision makers within customer base and advise on future direction of Ciscocustomer post-sales support relationshipWork closely with SDE, SSM, SAM, AM and Advanced Services Management to make recommendations on correct service levels, contracts and Advanced Services. Able to back-up and perform DM function as required. Leadership - development and implementation of a measurable action plan regarding customer issues. Strategic support of customer. Point person on account customer satisfaction, SLA adherence and overall account performance

Jobs in UAE | Jobs in Abu Dhabi | Jobs in Dubai | Apply Now