HR Shared Services Supervisor (Call Centre) required to work for a leading multinational oil and Gas company based in Dubai. ResponsibilitiesInteracts with customers via telephone to answer questions and provide assistance in the completion of Human Resource transactions. Achieves and maintains expertise to navigate and accurately record information with several HR systemsapplications Manages time effectively to ensure Employee Services Center meets required service levels for customer satisfaction results and adheres to timeliness Provides excellent customer responsiveness to callscommunications Responsible for escalation of issues in a timely manner to ensure an effective end user experience while remaining engaged in resolving the issue

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